Many players have questions about Space XY before they deposit their first euro — here are the honest answers.
Quick Checklist
- Use a strong, unique password and enable two-factor authentication (2FA) if available.
- Verify your email and phone number to unlock full withdrawal limits.
- Read the bonus terms carefully: wagering requirements, game contributions, and maximum bet limits.
- Set deposit limits in your account settings to stay in control.
- Test the mobile site in your browser — no app download needed, it works like a native app.
- Check the withdrawal methods and processing times before you deposit.
Creating Your Account
- Visit the casino website and click the « Sign Up » button.
- Fill in your email, choose a username, and create a strong password.
- Select your currency and agree to the terms.
- Confirm your email via the link sent to your inbox.
- Optionally, upload ID documents for KYC verification to avoid withdrawal delays later.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before withdrawing winnings. For example, a €100 bonus with a 40x wagering requirement means you need to wager €4,000 (100 × 40) before cashing out. Here’s a detailed calculation:
| Component | Value |
|---|---|
| Bonus Amount | €100 |
| Wagering Requirement | 40x |
| Total Wagering Needed | €100 × 40 = €4,000 |
| Game Contribution (Slots 100%) | €4,000 × 100% = €4,000 |
| Game Contribution (Table Games 10%) | €4,000 × 10% = €400 (slower progress) |
If you play only slots, each €1 bet counts €1 towards the requirement. For a 96% RTP slot, expected loss per €1 bet is €0.04. Over €4,000 wagered, expected loss is €160. That’s more than the bonus, so Important: always choose high RTP games and check if the bonus is worth it.
Security Overview
The casino uses 128-bit SSL encryption to protect data transfers. Your personal information is stored on secure servers with firewall protection. The gaming license (Curacao eGaming) requires regular audits. For EU players, note that winnings may be subject to local income tax — check your country’s regulations. Always use two-factor authentication when possible.
Money In, Money Out
Deposit options include Visa, Mastercard, Skrill, Neteller, Paysafecard, and bank transfer. Withdrawals are processed via the same method used for deposit, with typical times:
| Method | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 3–5 business days |
| Skrill/Neteller | €10 | €20 | 24–48 hours |
| Paysafecard | €10 | N/A | N/A |
| Bank Transfer | €20 | €50 | 5–7 business days |
Withdrawal limits may apply (e.g., €10,000 per month). Always verify your account before requesting your first payout.
Fix It Fast
Can’t log in?
Reset your password via the « Forgot Password » link. Check your email for the reset link. If you still can’t log in, contact support.
Bonus not credited?
Ensure you entered the bonus code (if required) and met the minimum deposit. Some bonuses require opting in. If it still doesn’t show, after 30 minutes contact live chat.
Withdrawal pending for days?
Check if you have an active bonus or wagering requirements. If not, processing times vary (see table above). If it exceeds the maximum time, contact support with your transaction ID.
Game won’t load?
Clear your browser cache and cookies, or try a different browser. Ensure your internet connection is stable. The mobile site uses HTML5 and usually works without plugins.
2FA not working?
Synchronize your authenticator app (Google Authenticator or Authy). If the time is off, resync in the app. Support can disable 2FA after identity verification.
Worth Knowing
The loyalty program has four tiers: Bronze, Silver, Gold, and Platinum. You earn 1 point for every €10 wagered on slots. Points can be exchanged for bonus cash at a rate of 100 points = €1. Higher tiers unlock perks like faster withdrawals, higher withdrawal limits, and a personal account manager. Cashback offers are available at Gold and Platinum levels (up to 10% weekly cashback).
Players Ask
What is the minimum age to play?
You must be at least 18 years old or the legal age in your jurisdiction, whichever is higher.
Can I play for free?
Yes, many games have a demo mode that lets you play without real money. You need to register to access it.
How long do withdrawals take?
Processing times vary by method: e-wallets typically 24–48 hours, cards 3–5 days, bank transfers up to 7 business days.
Is there a mobile app?
There is no native app in app stores, but the website is fully optimized for mobile browsers and works like a progressive web app (PWA). You can add it to your home screen for quick access.
What currencies are accepted?
You can deposit and play in EUR, USD, GBP, CAD, AUD, and several other currencies. Your account currency is set during registration.
Can I change my password?
Yes, go to your account settings and choose « Change Password ». You need your current password to set a new one.
How do I set deposit limits?
Log in, go to the banking section, and find « Responsible Gambling » tools. You can set daily, weekly, or monthly deposit limits.
What happens if I don’t use my bonus?
Unused bonuses expire after 30 days if not used. Always check the terms and conditions for each bonus.
Now you have a clear picture of how this casino works. Remember to gamble responsibly, set limits, and enjoy the games. If you have specific questions, the support team is available 24/7 via live chat.
